SHIPPING AND DELIVERY: South Africa
We offer free local delivery on orders of R699 or more!
Please allow 2-4 working days for shipping throughout South Africa. A tracking number will be provided to trace your order.
SHIPPING AND DELIVERY: Europe
NEW! SHOP VIA WWW.SUNHATS.EU
Orders can now be placed via our new sister company in the Netherlands, www.sunhats.eu where a selection of House of Ord - Cape Town sun hat styles are available.
For more information on delivery costs and countries in Europe, please click here.
SHIPPING AND DELIVERY: SADEC, Asia, USA & America
International orders via the above mentioned countries can now be placed at a delivery cost of R300.
Delivery will be via the South African Post Office & UPU (Universal Postal Union) and can take an estimated 6-10 weeks for delivery.
Please bear this in mind, as this is a "long term" delivery option with an extended waiting period.
To track your parcel using the tracking number via global track & trace, please click here.
YOUR DELIVERY INFO
When you place an order on this site you will be asked for a physical address that is normally occupied during office hours.
For very remote areas not serviced by our normal couriers we may have to deliver via Post Office, or to the nearest town to you that is accessible.
Please note: We cannot be held responsible for any delays in shipping once your order has been dispatched via the courier service/SA Post Office, however we are confident our courier partners will offer timeous delivery.
A tracking number will be provided for your reference as soon as this is available so you can track and trace your order.
*Disclaimer: Our free delivery offer is for orders placed on our website in South Africa only, and not to stockist or wholesale buyers.
For order queries, please email email@example.com.
EXCHANGES / RETURNS
We do our very best to deliver perfect products. Should an item nevertheless not meet your expectations, you can return it to us within 30 days after receipt of the order.
Return & Refund: We will give you a full refund including original delivery charges (from our warehouse to your address).
Exchange: The delivery charges relating to the product return will be for your own account. If you return a partial order to us, we will refund you the returned item(s) excluding delivery charges.
Please note: The returned item must have all their original swing tags & labels attached, be packed in its original packaging and be in a new, unused condition as you received the product.
For international orders, please contact us via email to discuss the return process.
Have you purchased your hat at one of our retail partners?
Please contact them directly for information on their exchanges and returns policy. We only exchange items purchased via our online shop.
Please contact us for further info on our returns/exchanges process: firstname.lastname@example.org